Business Process Improvement
"Wing brings with him over 25 years of experience with multinationals covering regional roles as
General Manager, Head of HR, Head of Corporate Quality & Operations Departments respectively
in China, Hong Kong, Indonesia, Malaysia, Taiwan, India, Philippines and Singapore. He has led in
strategic business re-engineering and change management exercises which helped companies
achieving turn-around and corporate transformation. At the national level, Dr Wu has been
involved as assessor in Singapore Quality Award and as a judge at the Innovation & Quality Circles
competition. He is a certified executive coach, people developer and a management consultant.
He holds an MBA from Golden Gate University with facilitation qualifications in ACTA, DACE and
NLP certificates. "
About the course
"How do you get effectiveness and efficient to your business processes? What do you look out for?
This course aims to achieve the following objectives: Define the Tools for Business Process Improvement Understand Process Management & Customer Satisfaction The Links Between Process Improvement and Strategic Leadership in a "World-Class