Business Process Improvement

Course Price


Course length

2 Hours


Instructor Name

"Wing brings with him over 25 years of experience with multinationals covering regional roles as
General Manager, Head of HR, Head of Corporate Quality & Operations Departments respectively
in China, Hong Kong, Indonesia, Malaysia, Taiwan, India, Philippines and Singapore. He has led in
strategic business re-engineering and change management exercises which helped companies
achieving turn-around and corporate transformation. At the national level, Dr Wu has been
involved as assessor in Singapore Quality Award and as a judge at the Innovation & Quality Circles
competition. He is a certified executive coach, people developer and a management consultant.
He holds an MBA from Golden Gate University with facilitation qualifications in ACTA, DACE and
NLP certificates. "

About the course

"How do you get effectiveness and efficient to your business processes? What do you look out for?

This course aims to achieve the following objectives: Define the Tools for Business Process Improvement  Understand Process Management & Customer Satisfaction  The Links Between Process Improvement and Strategic Leadership in a "World-Class

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